The 20 best chatbots for customer service Quickly build and dig into reports and visualizations for bot business value, KPIs, and analytics. Use the information to fine-tune intents and improve how well your bot understands your customers. Continuously improve bot performance and track its impact against critical business KPIs with prebuilt reports and dashboards. But here are a few of the other top benefits of using AI bots for customer service anyway. However, Haptik users do report that the chatbot has limited customization abilities and is often too complex for…
